Privacy policy

Last Updated: July 2026

OLGA SALODINI LTD is committed to protecting the privacy and security of your personal data. This policy explains how we collect, use, and look after your personal information when you visit our website, book a consultation, or receive therapy services.

1. Who We Are

Detail	Information
Website:	https://olgasalodini.com/
Company Name:	OLGA SALODINI LTD
Company Registration No.:	15486660 (Registered in England and Wales)
Data Protection Contact:	Olga Salodini
Email Address:	therapy@olgasalodini.com

For the purposes of the UK General Data Protection Regulation (UK GDPR), OLGA SALODINI LTD is the data controller responsible for your personal data.

2. The Data We Collect About You

Due to the nature of therapy services, we process sensitive “Special Category Data” alongside standard information:

• Identity & Contact Data: Name, date of birth, address, email, and phone number.
• Health & Therapy Data (Special Category Data): Psychological history, emotional or mental health details, current lifestyle challenges, therapeutic assessments, and ongoing clinical session notes. This data is mandatory to deliver safe, effective, and professional therapy.
• Technical Data: Your IP address, browser type, and usage patterns when you visit our website.
• Transaction Data: Details about payments made for consultations and therapy sessions.

3. Lawful Basis for Processing

We process your data under the following legal frameworks:

1. Contractual Necessity: To manage your appointments, respond to enquiries, and fulfill the therapy contract you enter into with us.
2. Legal Obligation: To satisfy legal, accounting, and professional record-keeping mandates.
3. Health & Social Care (Special Category): Under Article 9(2)(h) of the UK GDPR, we process health and psychological data for the provision of health or social care treatment under a strict professional duty of confidentiality.
4. Legitimate Interests: To effectively run, administer, and protect our clinical practice.

4. How We Use Your Data

We use your information specifically to:

• Conduct clinical assessments and deliver personalized therapeutic interventions.
• Manage, confirm, and remind you of scheduled sessions.
• Process secure payments and manage billing records.
• Maintain clinical notes as required by professional codes of ethics and liability insurance standards.

5. Sharing Your Data

Your therapeutic confidentiality is strictly guarded. We do not sell your data. We only disclose information to:

• Service Providers: GDPR-compliant third parties who host our website, manage our clinic scheduling software, or provide secure email communication tools.
• Professional Safeguarding/Referrals: In exceptional circumstances, we may share information with your GP or emergency services if we believe there is a severe risk of harm to yourself or others. This is always done in line with professional ethical boundaries.
• Legal Requirements: If required to satisfy insurance mandates or UK law.

6. Data Security & Retention

We implement stringent technical and organizational security measures to protect your clinical records from unauthorized access, alteration, or disclosure.

• Retention Period: We retain your clinical files only as long as necessary. For adult therapy records, this is typically 7 years following the conclusion of your therapy for insurance, tax, and professional liability requirements.

7. Your Legal Rights

Under UK data protection laws, you have the right to:

• Request access to your personal data and clinical session notes.
• Request correction of any inaccurate or incomplete data.
• Request erasure of your data (provided it does not conflict with our legal or insurance requirements to maintain records).
• Withdraw consent at any time where we rely on consent to send you information.

To exercise any of these rights, please contact Olga Salodini at therapy@olgasalodini.com.

8. How to raise a data protection concern or complaint

If you have any questions, concerns, or wish to make a formal complaint about how we handle your personal data, you have the right to raise this directly with us.

How to contact us:

Please use our online complaints form here or email us at therapy@olgasalodini.com.

Our process:

We will formally acknowledge your complaint within 30 days of receipt and work to investigate and resolve your concern without undue delay.

Escalating to the Information Commissioner’s Office (ICO)

If you remain dissatisfied with our final response, or if we fail to respond to you within the statutory timeframe, you retain the right to lodge a complaint with the UK data protection regulator:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline: 0303 123 1113

Website: www.ico.org.uk